Terms of Service

Last Updated: August 10, 2026

1. Acceptance of Terms

By accessing or using the MedFile.one website ("Website") and our software, you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not access the Website or use our software.

If you are accessing our services on behalf of a healthcare organization or business, you represent that you have the authority to bind that entity to these Terms.

2. Zero-Knowledge Service Description

Truly Local-First Software

MedFile.one is built as strictly local-first software with minimal server dependency:

All medical data stays on your device - We never receive any medical data
Only server connection: Serial number verification during installation/reinstallation
No analytics: We do not collect any usage data or analytics
No cloud backups: We don't offer any backup services
No cloud services: We don't offer any cloud data management
Once installed: Software works completely offline with no server connections

What We Cannot Access (By Design):

Medical Records: Cannot view any medical files or health information
User Passwords: Cannot see or recover your password
Encryption Keys: Do not have and cannot obtain decryption keys
File Contents: Cannot see inside your PDFs, images, or documents
Usage Data: Do not collect any analytics or usage information
Search History: Cannot see what you search for

What We Can Access (Limited):

Account Information: Name and email for account management
License Status: Whether license is active/valid
Serial Number: For license verification only
Contact Information: What you provide in support requests

No medical data, no usage data, no analytics.

Service Architecture

MedFile.one operates as:

Local-First Software: All data processing happens on your device
Minimal Server Dependency: Only checks serial number at installation
Completely Offline After Installation: No ongoing server connections
No Cloud Services: We don't offer any cloud features
No Data Export Required: You manage all data locally

3. Data Ownership and Control

You retain complete ownership and control over your medical data:

Your Data, Your Device: Medical records are stored locally on your device
No Server Copies: We do not have copies of your medical files on our servers
You Control Encryption: Encryption keys are derived from your password (which we cannot access)
Legal Protection: We cannot access your data even under legal compulsion - we don't have the keys
Your Responsibility: You are solely responsible for backing up your medical data
Account Deletion: You can delete your account and all associated data at any time

Critical User Responsibilities

Password Management: We cannot recover your password if lost. You must keep it secure.
Data Backup: You are responsible for maintaining backups of your medical records.
Device Security: You must secure the devices where your medical data is stored.
Account Security: Protect your account credentials; we cannot reset your password without you losing access to your encrypted data.

4. Medical Information Disclaimer

MEDICAL DISCLAIMER

MedFile.one is a records management tool and NOT a medical service provider. We do not provide medical advice, diagnosis, or treatment.

Data Access Disclaimer: We cannot see your medical records. Therefore, we cannot verify the accuracy, completeness, or appropriateness of your medical information.

Users are solely responsible for:

The accuracy and completeness of medical information stored
Consulting with qualified healthcare professionals for medical decisions
Ensuring proper backup of their medical records
Sharing medical information appropriately with healthcare providers
Complying with all applicable healthcare laws and regulations
Maintaining the confidentiality of any shared medical information

Emergency Notice: MedFile.one is not designed for emergency medical situations. In case of a medical emergency, call your local emergency number immediately.

5. Security Through Minimal Architecture

MedFile.one reduces risk through extreme minimalism: Fewer moving parts means fewer potential vulnerabilities:

No PHI Transmission: Medical data never leaves your device
No Server Storage: We don't store any medical data on our servers
Minimal Data Collection: We only collect name, email, and serial number
No Analytics: We don't collect any usage data
Single Server Function: Only serial number verification
Technical Impossibility: We physically cannot access your medical data

6. User Responsibilities and Acceptable Use

You agree to:

Keep your password secure and confidential (we cannot recover it)
Maintain backups of your medical data
Use the service only for lawful purposes
Not attempt to compromise the security of our service
Not use the service to store non-medical or inappropriate content
Comply with all applicable laws regarding medical data storage and sharing
Not reverse engineer or attempt to copy our technology
Understand that we cannot access your data to provide content-specific support

Prohibited Activities

You may not:

Use MedFile.one for illegal purposes or to store illegal content
Attempt to access other users' accounts or data
Use automated systems to access our service without permission
Impersonate others or provide false information
Distribute malware or harmful code through our service
Violate the intellectual property rights of others
Share your serial number with unauthorized users

7. Payment and License Terms

Buy Once, Own Forever

MedFile.one is a one-time purchase. You pay once and own the software forever.

No recurring fees: No subscriptions, no monthly payments
Lifetime license: Your license never expires
Free updates: All future minor and major version updates included
Perpetual use: Install on your devices indefinitely

7.1 Payment Processing

We use secure third-party payment processors (Stripe, PayPal, etc.). We receive:

Confirmation of payment success/failure
License status and activation details
Anonymous transaction IDs
Last 4 digits of payment methods for your reference

We never receive full credit card numbers, CVV codes, or full bank account information.

7.2 License Terms

One license = One user: Each license is for a single user
Multiple devices: You may install on devices you personally own and use
No sharing: Sharing your license key is prohibited
Transferability: Licenses are non-transferable
Commercial use: Contact us for enterprise or commercial licensing

7.3 License Activation

You will receive a unique serial number upon purchase
Activation requires a one-time internet connection
After activation, the software works completely offline
Reactivation may be required for major hardware changes
Activation attempts are logged for fraud prevention

7.4 Refund Policy

All sales are final. No refunds will be issued after license activation.

Pre-activation: Refunds may be requested before you activate your license key
Post-activation: No refunds once the license has been activated
Activation defined: The moment your serial number is successfully validated and the software is unlocked

8. Limitation of Liability

To the maximum extent permitted by law, MedFile.one shall not be liable for:

Any loss of medical data, records, or health information
Damages resulting from your failure to maintain backups
Damages resulting from lost passwords (we cannot recover them)
Service interruptions or downtime
Damages resulting from device failure, loss, or theft
Unauthorized access to your account due to your failure to secure credentials
Any indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, or business opportunities

Our total liability shall not exceed the amount paid by you for the software license.

Important: Because we cannot access your medical data, we cannot be responsible for its accuracy, completeness, or appropriateness for medical decision-making. You assume all risk associated with the use of your medical records.

9. Service Availability and Server Dependency

Our servers provide only one function:

Serial Number Verification: Only during installation or reinstallation

9.1 Server Independence

Once installed, MedFile.one:

Works completely offline - No internet connection required
No ongoing server connections - Software operates independently
Unlimited local use - All features work without servers
No cloud dependencies - We don't offer any cloud services

9.2 Server Outage Impact

If our servers are unavailable:

Existing installations continue to work normally
Only new installations are affected
No impact on data access or functionality

Architecture Note: We've intentionally designed MedFile.one to have minimal server dependency. The software is built to work independently once installed, with the only server contact being a one-time serial number check.

10. License Revocation

What License Revocation Means

We reserve the right to revoke your license if you violate these Terms of Service.

License revocation is NOT termination of the software. It simply means:

Your serial number is deactivated in our database
You cannot install the software on any new machine
You cannot reinstall the software on existing machines

10.1 Grounds for License Revocation

We may revoke your license if you:

Violate these Terms of Service
Use the software for illegal purposes
Attempt to compromise our systems
Share your serial number in violation of license terms
Fraudulently obtain or misuse licenses
Reverse engineer or attempt to copy our technology

What License Revocation Does (What We CAN Do):

Deactivate your serial number in our central database
Prevent NEW installations using your serial number
Block REINSTALLATIONS that require serial verification
Mark your license as revoked in our records

That's it. That's all we can do.

What License Revocation Does NOT Do (What We CANNOT Do):

Cannot disable already-installed software on your machine
Cannot delete your medical data from your device
Cannot access any of your medical files
Cannot prevent you from using existing installations
Cannot remove the software from your device
Cannot export your data (we never had it to begin with)
Cannot "turn off" your access to already-installed software

Once installed, the software works completely offline and independently. Revoking a license only prevents future installations.

Technical Reality Check

MedFile.one's architecture means license revocation is strictly limited:

We have no control over installed software - It runs independently offline
We cannot "turn off" your access - Software works without servers
Revocation only affects NEW installations - Not existing ones
Data sovereignty remains with you - We never had your data
The software cannot "phone home" - No mechanism to receive revocation signals

This is by design: True local control means we can't take away what you already have installed. License revocation simply prevents future installations.

10.2 What License Revocation Means For You

Your current installation continues to work - No interruption
Your data remains accessible - We can't touch it
You cannot upgrade to new versions requiring reactivation
You cannot reinstall if you format your hard drive
You cannot install on a new computer

10.3 Your Rights If License Is Revoked

You may continue using your current installation indefinitely
You may backup your data at any time
You may uninstall the software at any time
You may appeal the revocation decision by contacting us

Important Note

License revocation is a last resort measure. We will only revoke licenses in cases of clear violation of these Terms. We will make reasonable efforts to notify you before revoking your license and provide an opportunity to remedy the violation.

11. Intellectual Property

11.1 Our Intellectual Property

All MedFile.one software, website content, logos, and trademarks are our property or the property of our licensors and are protected by intellectual property laws.

11.2 Your Intellectual Property

You retain all rights to your medical records and data. We claim no ownership over user-uploaded content.

11.3 License Grant

We grant you a perpetual, non-exclusive, non-transferable license to use our software for personal medical records management, subject to these Terms.

This license does not expire. Once purchased and activated, you own the right to use this software forever, subject to license revocation as described in Section 10.

12. Third-Party Services

We use minimal third-party services:

Payment processors: For one-time purchase payments
Email delivery: For account communications and license delivery
Web hosting: For our website and serial verification server

Critical Architecture Fact:

No third-party service ever receives medical data (we don't have it)
No third-party service receives usage analytics (we don't collect any)
The only data shared is: name, email, license status, and serial number
No medical data is ever transmitted from your device to any service

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms shall be governed by the laws of the State of Delaware, without regard to its conflict of law provisions.

13.2 Dispute Resolution

Any disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, rather than in court.

13.3 Class Action Waiver

You waive any right to participate in class actions or class arbitrations.

13.4 Jurisdiction

Any legal proceedings shall be brought in the state or federal courts located in Wilmington, Delaware.

14. Changes to Terms

We may update these Terms from time to time. We will notify you of significant changes by:

Posting the new Terms on this page
Sending an email notification (for major changes)
Updating the "Last Updated" date

Your continued use of the service after changes constitutes acceptance of the new Terms.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and MedFile.one regarding your use of our services.

17. Contact Information

For questions about these Terms:

Email: hello@medfile.one

Contact Form: Contact Us

Support Realities

Due to our extreme privacy architecture:

We cannot access your medical data - It never leaves your device
We cannot help with data recovery - We never had your data
We cannot reset passwords - They're managed locally
We can only help with:
- Account and billing issues
- Installation problems
- Serial number issues
- General technical questions
- License activation/deactivation

This limitation is a feature, not a bug - it's what makes your data truly private.