Terms of Service

1. Acceptance of Terms

By accessing or using the MedFile.one website ("Website") and joining our waitlist, you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not access the Website or join our waitlist.

If you are accessing our services on behalf of a healthcare organization or business, you represent that you have the authority to bind that entity to these Terms.

2. Zero-Knowledge Service Description

Service Architecture

MedFile.one operates as:

• Local-First Software: All data processing happens on your device
• Minimal Server Dependency: Only checks serial number at installation
• Completely Offline After Installation: No ongoing server connections
• No Cloud Services: We don't offer any cloud features
• No Data Export Required: You manage all data locally

3. Data Ownership and Control

You retain complete ownership and control over your medical data:

• Your Data, Your Device: Medical records are stored locally on your device
• No Server Copies: We do not have copies of your medical files on our servers
• You Control Encryption: Encryption keys are derived from your password (which we cannot access)
• Legal Protection: We cannot access your data even under legal compulsion - we don't have the keys
• Your Responsibility: You are solely responsible for backing up your medical data
• Account Deletion: You can delete your account and all associated data at any time

4. Medical Information Disclaimer

Users are solely responsible for:

• The accuracy and completeness of medical information stored
• Consulting with qualified healthcare professionals for medical decisions
• Ensuring proper backup of their medical records
• Sharing medical information appropriately with healthcare providers
• Complying with all applicable healthcare laws and regulations
• Maintaining the confidentiality of any shared medical information

Emergency Notice: MedFile.one is not designed for emergency medical situations. In case of a medical emergency, call your local emergency number immediately.

5. Security Through Minimal Architecture

MedFile.one reduces risk through extreme minimalism: Fewer moving parts means fewer potential vulnerabilities:

• No PHI Transmission: Medical data never leaves your device
• No Server Storage: We don't store any medical data on our servers
• Minimal Data Collection: We only collect name, email, and serial number
• No Analytics: We don't collect any usage data
• Single Server Function: Only serial number verification
• Technical Impossibility: We physically cannot access your medical data

6. User Responsibilities and Acceptable Use

You agree to:

• Keep your password secure and confidential (we cannot recover it)
• Maintain backups of your medical data
• Use the service only for lawful purposes
• Not attempt to compromise the security of our service
• Not use the service to store non-medical or inappropriate content
• Comply with all applicable laws regarding medical data storage and sharing
• Not reverse engineer or attempt to copy our technology
• Understand that we cannot access your data to provide content-specific support

Prohibited Activities

You may not:

• Use MedFile.one for illegal purposes or to store illegal content
• Attempt to access other users' accounts or data
• Use automated systems to access our service without permission
• Impersonate others or provide false information
• Distribute malware or harmful code through our service
• Violate the intellectual property rights of others

7. Payment and Subscription

7.1 Payment Processing

We use secure third-party payment processors (Stripe, PayPal, etc.). We receive:

• Confirmation of payment success/failure
• Subscription status and renewal dates
• Anonymous transaction IDs
• Last 4 digits of payment methods for your reference

We never receive full credit card numbers, CVV codes, or full bank account information.

7.2 Subscription Terms

• Subscriptions automatically renew unless cancelled
• You can cancel at any time through your account settings
• Refunds are provided according to our refund policy (available separately)
• Price changes are communicated 30 days in advance
• Free trials are available but require payment information

7.3 Consequences of Non-Payment

• License key deactivation prevents new installations
• Software updates are no longer provided
• Your medical data remains accessible on your current device
• We cannot delete your medical data from your device

8. Limitation of Liability

To the maximum extent permitted by law, MedFile.one shall not be liable for:

• Any loss of medical data, records, or health information
• Damages resulting from your failure to maintain backups
• Damages resulting from lost passwords (we cannot recover them)
• Service interruptions or downtime
• Damages resulting from device failure, loss, or theft
• Unauthorized access to your account due to your failure to secure credentials
• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, or business opportunities

Our total liability shall not exceed the amount paid by you for the service in the 12 months preceding the claim.

9. Service Availability and Server Dependency

Our servers provide only one function:

• Serial Number Verification: Only during installation or reinstallation

9.1 Server Independence

Once installed, MedFile.one:

• Works completely offline - No internet connection required
• No ongoing server connections - Software operates independently
• Unlimited local use - All features work without servers
• No cloud dependencies - We don't offer any cloud services

9.2 Server Outage Impact

If our servers are unavailable:

• Existing installations continue to work normally
• Only new installations are affected
• No impact on data access or functionality

10. Termination

We may terminate or suspend your account if you:

• Violate these Terms of Service
• Use the service for illegal purposes
• Attempt to compromise our systems
• Fail to pay for services when due
• Share your serial number in violation of license terms

10.1 Upon Account Termination

Due to our minimal architecture:

• Medical data remains on your device: We cannot access or delete it
• Serial number deactivated: Prevents new installations/reinstallations
• Existing installation unaffected: Software continues to work locally
• No data export needed: Your data remains accessible on your device
• No server connection: Already-installed software works offline indefinitely

10.2 What We Cannot Do Upon Termination

Because of our design, we cannot:

• Delete medical data from your device
• Remotely disable already-installed software
• Access any of your medical files
• Prevent you from using existing installations
• Remove software from your device
• Export your data (we never had it to begin with)

10.3 What We Can Do Upon Termination

We can:

• Deactivate your serial number in our database
• Prevent new installations using your serial number
• Block reinstallations requiring serial verification

10.4 Self-Termination

You may terminate at any time by:

• Uninstalling the software from your device
• Manually deleting your medical data files
• Not renewing your subscription (prevents new installations only)

11. Intellectual Property

11.1 Our Intellectual Property

All MedFile.one software, website content, logos, and trademarks are our property or the property of our licensors and are protected by intellectual property laws.

11.2 Your Intellectual Property

You retain all rights to your medical records and data. We claim no ownership over user-uploaded content.

11.3 License Grant

We grant you a limited, non-exclusive, non-transferable license to use our software for personal medical records management, subject to these Terms.

12. Third-Party Services

We use minimal third-party services:

• Payment processors: For subscription payments only
• Email delivery: For account communications
• Web hosting: For our website and serial verification server

Critical Architecture Fact:

• No third-party service ever receives medical data (we don't have it)
• No third-party service receives usage analytics (we don't collect any)
• The only data shared is: name, email, payment status, and serial number
• No medical data is ever transmitted from your device to any service

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms shall be governed by the laws of the State of Delaware, without regard to its conflict of law provisions.

13.2 Dispute Resolution

Any disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, rather than in court.

13.3 Class Action Waiver

You waive any right to participate in class actions or class arbitrations.

13.4 Jurisdiction

Any legal proceedings shall be brought in the state or federal courts located in Wilmington, Delaware.

14. Changes to Terms

We may update these Terms from time to time. We will notify you of significant changes by:

• Posting the new Terms on this page
• Sending an email notification (for major changes)
• Updating the "Last Updated" date

Your continued use of the service after changes constitutes acceptance of the new Terms.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and MedFile.one regarding your use of our services.