Contact MedFile.one
Have questions? We're here to help. Get in touch with our team.
Response Time
We aim to respond within 24-48 hours
Monday - Friday, 9am - 5pm EST
Support Categories
Account, billing, technical issues
Cannot access medical data (by design)
Important Privacy Notice
MedFile.one uses a zero-knowledge architecture. This means:
- We cannot access your medical records, passwords, or encrypted data
- All medical data is stored locally on your device
- We can only assist with account, billing, and general technical issues
- For data recovery, you must use your backup (we cannot recover lost data)
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Check our Privacy Policy and Terms of Service for answers to common questions.